FAQ


HOW TO ORDER

Submit your Purchase order to info@redfordhouse.com

  • It is important that you check all your order information. Your order entry can be delayed due to incomplete information provided on your PO.
  • Check list for orders;
    Specify distress/rubout OR no distress/rubout
    Hardware option and finish
    Finish/Color
    Size
  • All purchase orders received by email are considered an actual order, regardless of a signed order confirmation or not.
  • Your order will be placed that day and will immediately go into production.
  • All cancellations must be received in writing within 7 days of purchase.
  • Cancellations received after 7 days are subject to a 25% cancellation fee.

PRODUCTION LEAD TIMES

Standard production lead time is 6-8 weeks. Lead time does not include packaging or transit.
New introductions 10-12 weeks

PRICING:

We have 3 Levels of pricing, please contact your State representative (link to rep info)

CATALOG

SAMPLES/SWATCHES

Are available for purchase:
Discard any samples dated older than 2024

Woods (24 finishes) $5 ea. or $100 for a complete set
Faux Leather (9 swatches) $3 ea. or $15 full set
Fabric (7 swatches) $3 ea. or $15 full set
Metal (4 finishes) $5 ea. or $20 full set
Complete Set $170 including shipping
Approx. S/H $20

COM/COL
Send COM/COL form with a sample of your fabric.
Send fabric with your company name, Redford House PO # and side mark info to:
1164 Sandhill Ave Carson, CA. 90746

CUSTOM DESIGNS
Redford House will manufacture a custom design which requires a 30 piece minimum.

HOSPITALITY
Redford House provides a selection of different materials to suit our hospitality customer’s.

REDFORD HOUSE CONTACT

Phone: 310-639-9696

Orders: info@redfordhouse.com
Claims: claims@redfordhouse.com
Accounting: sales@redfordhouse.com
Shipping & COM: shipping@redfordhouse.com

SHIPPING INFORMATION

We are unable to offer commercial freight quotes due to rate changes. For more accurate freight pricing and timing, please contact the following freight carrier companies directly.  Blanket wrap is standard, weights and measurements are in the price list, boxing is available for a 20% upcharge

  • Ships Freight Collect  (you pay the carrier directly) – FOB Carson, CA to Warehouse
  • Specify preferred carrier on your PO.  Below are some options
  • Redford House does not arrange residential delivery
  • Boxing is available for an up-charge $100 min or 20%

Trail Lines
Contact: Angella Catapano (Rate Department)
Phone: 323-728-7270 Ext#104
Email: angellac@traillines.com
Website: http://www.traillines.com/index.php/tracking/

American West
Email: Quotes@awest.com
Phone: 800-788-4534
Website: http://awest.freightgate.com/awestTrack.html

Plycon (White Glove)
Contact: Alice Eckert
Email: AEckert@plyconvanlines.com
Phone: 310-419-1200

WILL CALL
Customer to provide details